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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Welcome arriving clients.
   • Welcome client promptly, warmly and by name, if known, according to organisational procedures.
   • Focus attention completely on the client.
   • Advise client of waiting time for commencement of service.
   • Make client comfortable and offer beverages and reading material.
   • Notify senior operator of client’s arrival.
2. Prepare clients for senior operators.
   • Show client to relevant service area and ensure client is safely and comfortably seated.
   • Advise client that senior operator will consult prior to service.
   • Confirm, with senior operator, service to be provided.
   • Select and apply clean wraps and towels of suitable size for client and to suit planned service.
   • Check client comfort and offer additional beverages and reading material.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

follow organisational procedures for meeting and greeting clients and preparing for them for service over four two hour work periods

across those work periods, cumulatively prepare clients for at least four different treatments or services and consistently follow senior operator instructions.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

overview of the range of treatments and services offered by the salon to prepare clients for each

features and functions of the salon booking system to interpret details of client bookings

organisational procedures for meeting and greeting clients and preparing for service.

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